Masterclass – Activating Antiracism & Allyship - 8th December

We are delighted to be working in partnership with Catalina Hernandez from Ernst and Young to bring you this inspiring workshop looking at how you can activate antiracism and allyship within your own organisation. This event is for Premium members only.

Register Now

Job Board


Welcome to The FiRM’s job board. You can post and search for jobs, as well as search for and post your own profile.

Search filter: Jobs

Senior Customer Success Manager

Closing date: 04/12/2020

Do you have vision, passion, and enjoy developing strategic client relationships?

Have you worked previously as a Senior Customer Success Manager in a SaaS organisation?

eArcu is the market leading Talent Acquisition & CRM Suite, helping over 100 national and international organisations. We currently have an opportunity for a Senior Customer Success Manager to join our busy Customer Success team, at this time of exciting expansion.

Senior Customer Success Managers are predominantly responsible for developing and maintaining strategic client relationships and enhancing best practice techniques, with a focus on retention, adoption and exploring opportunities for expansion.

A consultative and empathetic approach is key to developing long term, successful relationships with clients, evolving the client’s use of the product from our suite of innovative, new features.

Key elements of the role cover:

Ability to be strategic as well as managing the detail
Ability to understand client’s problems and promote solutions
Coaching and supporting team members to help them achieve successful client relationships
Adding value to clients by supporting them in achieving their business objectives
Recommending possible key system features to compliment and improve their processes and/or resolve recruitment challenges
Developing and scoping out future road plans with client stakeholders
Providing key feature demos and delivering system training to clients when required
System configuration and project coordination
Running and facilitating regular face to face client review meetings
Strong commercial awareness to support monthly individual and team targets
Ability to eliminate sales obstacles through creative and adaptive approaches, to maintain and protect a strong client relationship
If you’re comfortable with software solutions and understand how ATS’s work, this would be a distinct advantage.

The Package and the Perks

BUPA healthcare
Gym membership
Parking permit
We’ll give you a brand-new laptop and iPhone
Relaxed attire policy in the office

Sign up for our newsletter

Stay in touch with the latest news from The FIRM



    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Thinking of becoming a member?

    Find out more about the great benefits available to our members

    View member benefits

    Login

    Please enter your details below to access your FIRM account now

    Not a member?

    Register now