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Publican Recruitment Advisor

Closing date: 20220117

Working with our awesome Publican Recruitment team, the role acts as the main point of contact for all potential Publicans and key stake holders in the Leased & Tenancy division, throughout the beginnings of the candidate recruitment journey. Through providing a first-class customer service in your quality communication, key support and advice, we ensure all interested parties receive the best possible experience.

Key Accountabilities


We need someone who can:

  • Critically assess the suitability of potential Publicans through screening and telephone interview methods
  • Own and have accountability for pub vacancies within the Leased & Tenancy division across the aligned region
  • Actively source candidates and match them to the right pub opportunities
  • Securely and sensitively collate personal and financial documentation
  • Proactively review the database to match applicants to the right opportunities
  • Taking ownership of aligned candidate profiles in the CRM system (Punch Lead Management) and ensure they are regularly updated
  • Manage candidates and stake holders expectations and being transparent throughout the journey


Pubs, people, and possibilities are at the heart of everything we do, so the ideal candidate will:

  • Positively communicate our offer to both internal and external parties
  • Provide support and guidance to all punch applicants coupled with relevant insight to the pub industry and competitors
  • Occasional visit sites throughout the year to better understand recruitment requirements


To be bold and proactive, we need a team member who can:

  • Look for opportunities to positively challenge historical processes and practices that may provide better solutions
  • Take ownership of your day to day tasks and provide solutions for optimisation
  • Positively escalate and report on continued non-compliance


Accuracy is key to this role, so we need a team member who can:

  • Manage communication at all levels to provide the best possible recruitment and letting experience for both internal and external customers
  • Build and maintain effective relationships with enquiries and potential applicants to support them through recruitment and letting process
  • Build and manage talent pipeline through regular communication, management, networking
  • Identify opportunities for continued personal development using available platforms
  • Fulfil your role in a professional and efficient manner


As part of a team, you will be required to:

  • Proactively seek to gain information on the pub opportunity to gain a greater understanding of the business and to appropriately advise candidates
  • Work closely with your colleagues to ensure the candidates receives first class experience from the initial enquiry through to application, interview and offer stage
  • Communicate & coordinate attraction events and support and attend events when required
  • Work together alongside your immediate colleagues to achieve the overall departmental objective

Key Relationships:

You will work with your Team Manager and the:

  • Senior Recruitment Coordinator
  • Head of Publican & MP Recruitment
  • Immediate team members
  • Wider operations teams
  • External suppliers / contractors
  • Other Punch service teams

Person Specification – Technical Competencies/Professional expertise:

The ideal candidate will have/be able to:

  • Experience within recruitment/talent acquisitions or sales role (hospitality sector desirable)
  • Knowledge of different direct-sourcing methods using a CRM system
  • Ability to communicate and manage expectations at all levels of the business i.e. Operations Directors and Operations Managers
  • Manage stakeholders’ expectations and positively feeding back
  • Plan and organise, be capable of planning and managing time with stretching deadlines and manages own workload effectively
  • Be willing to always support and encourage other colleagues
  • Customer focused on delivering epic hospitality through a first-class customer service
  • Be flexibile, receptive and positive towards change and adapts approach as required
  • Understanding of Hospitality / Retail industry is also desirable but by no means essential
  • Experience of working in a fast-paced environment
  • Good knowledge of Microsoft Office packages and workflow processes
  • Great communication (both verbal and written) and relationship building skills

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