- How to define CX and Map the moments that matter
- How AstraZeneca have addressed the need to better understand what their candidates want and need at each stage of the recruitment process and where the current experience doesn’t meet their expectations
- The importance of measuring and tracking CX and how to turn data and feedback into actions.
- Key learnings and outputs from their CX improvement project
AstraZeneca: A journey to first class candidate experience
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